Two year guarantee and free lifetime repair service

Naledi Copenhagen guarantee and free lifetime repair service

2 YEAR GARANTEE

We stand for the high quality of our bags, including leather, finishes and craftsmanship. In the unlikely event your handbag needs repair due to a manufacturing fault within 24 months of the purchase date, we will provide you with a return shipping label, repair your bag and ship it back to your chosen address free of charge*. We will strive to repair your item as soon as possible, however, please allow up to 30 working days depending on the nature of the repair.

EXCLUSIONS FROM GUARANTEE

  • Damage or deterioration resulting from normal wear and tear, including but not limited to cracking, fading, or peeling of edge paint. Given the nature of edge paint as a surface treatment subject to regular abrasion, such changes are deemed to be consistent with ordinary use and are not considered defects in materials or workmanship.
  • Damage caused by accidents, misuse, or improper handling.
  • Discolouration of leather or hardware resulting from exposure to strong light, excessive heat, frost, humidity, liquids, oils, or harsh chemicals.
  • Lost components, including screws, pins, and decorative elements. We recommend periodically checking and tightening any screws to ensure they remain secure.
  • Tears or excessive wear to the lining, which are regarded as a normal consequence of regular use and not a manufacturing fault.
  • Natural variations in color, grain, or texture of leather are considered characteristics of the material and not defects.

Please read our Naledi Copenhagen Handbag Care Guide and contact us if you have any questions about caring for your bag.

SHOULD YOUR BAG NEED REPAIR AFTER 24 MONTHS

We want our products to be used and loved as long as possible. Therefore, we offer a free lifetime repair service for all Naledi Copenhagen items. The item should be delivered to and picked up from us.  Please note, that if replacement of handware such as locks, screws, attachments etc, is required, the cost of hardware will be advised to you prior to commencing the replacement. Should your style or colour be discontinued, it may not be possible to replace it. 

CONTACT US

You are always welcome to reach out to us via email info@naledibags.com. We will unfortunately not be able to remove your child’s Picasso drawn on your bag, or chew marks from your four-legged family member, but we can help with almost everything else. Include brief explanation of the problem, photos, clearly showing the fault, and a copy of your purchase receipt. We strive to respond to all messages within 48 hours.

* Free shipping service is offered in EU only. For other destinations, the client is responsible for shipping and any possible taxes and duties.